Privacy Policy
Last updated: December 17, 2025
1. Introduction
TravWiz AI Inc. ("we," "us," or "our") operates the TravWiz vacation planning platform. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service.
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Email address and profile information from third-party authentication providers (Google, Apple, Facebook, Discord)
- Vacation Data: Travel preferences, saved vacation plans, customized itineraries, and vacation planning activities
- Search Queries: Your searches using our Quick Filters and WizChat features to provide personalized recommendations
- Support Requests: Information you provide when contacting customer support
- Survey Responses: Feedback and responses to surveys or user research
2.2 Information Automatically Collected
- Usage Analytics: How you interact with our Service, tracked through analytics tools
- Device Information: Browser type, operating system, IP address, and device identifiers
- Log Data: Access logs, error reports, and performance data
- Location Data: General location information based on IP address (not precise geolocation)
2.3 Third-Party Information
- Authentication Providers: Basic profile information from Google, Apple, Facebook, or Discord when you sign in
- Social Media: Information when you share content through connected social platforms (Instagram, TikTok)
3. How We Use Your Information
We use your information to:
- Provide Our Service: Generate AI-powered vacation recommendations and manage your vacation plans
- Personalization: Create personalized travel recommendations based on your search history and preferences
- Account Management: Manage your account, subscription status, and authentication
- Communication: Send account-related emails, support responses, and service updates
- Service Improvement: Analyze usage patterns to improve our AI algorithms and user experience
- Curated Content: Use anonymized trip data (trips, itineraries, destinations, and activities) to create curated content for other users, without including any personal information that can identify you
- Support: Respond to your support requests and provide customer service
- Legal Compliance: Comply with legal obligations and protect our rights
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
- Authentication Services: Google, Apple, Facebook, Discord for secure login
- Analytics: Third-party analytics providers for usage analysis (with anonymized user identifiers)
- Cloud Services: Cloud hosting providers for infrastructure and data storage
- Payment Processing: Payment processors for subscription billing (when applicable)
4.2 Affiliate Partners
When you click on booking links, we may share minimal information (destination, dates, guest count) with affiliate partners like Booking.com to provide personalized booking options. This sharing is necessary to provide the booking service you requested.
4.3 Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal process or government requests
- Protect our rights and property
- Prevent fraud or security threats
- Protect the safety of our users
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data in transit and at rest is encrypted using industry-standard protocols
- Access Controls: Limited access to personal information on a need-to-know basis
- Authentication: Secure user authentication through trusted third-party providers
- Regular Security Audits: Ongoing security assessments and monitoring
However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
6. Data Retention
We retain your information as follows:
- Active Accounts: Information is retained while your account is active and for legitimate business purposes
- Inactive Accounts: Data is retained for up to 5 years after your last login, then anonymized or deleted
- Legal Requirements: Some data may be retained longer to comply with legal obligations
- Analytics Data: Anonymized analytics data may be retained indefinitely for service improvement
You can request deletion of your account and personal information at any time by contacting us at support@travwiz.ai.
7. Your Rights and Choices
7.1 Account Access and Control
- Access: View and update your account information
- Deletion: Request deletion of your account and personal information
- Data Portability: Request a copy of your personal information
- Correction: Update or correct inaccurate personal information
7.2 Communication Preferences
- Opt out of promotional emails (account-related emails will continue)
- Manage notification settings in your account preferences
7.3 Analytics Opt-Out
You can opt out of analytics tracking by enabling "Do Not Track" in your browser or contacting us to disable analytics for your account.
8. International Users and GDPR
Service Availability: TravWiz is currently not available to users located in the European Union or other GDPR-protected regions. By using our Service, you confirm that you are not accessing it from a restricted region.
This geographic restriction is in place as we focus our initial launch on US-based customers. We may expand to additional regions in the future as we develop appropriate compliance capabilities.
For reference, if you were located in the European Union, you would have rights under the General Data Protection Regulation (GDPR) including:
- Legal Basis: Processing based on consent, contract performance, and legitimate interests
- Right to Object: Object to processing based on legitimate interests
- Right to Restriction: Request restriction of processing in certain circumstances
- Right to Erasure: Request deletion of personal data
- Data Portability: Receive data in a machine-readable format
- Supervisory Authority: Right to lodge complaints with data protection authorities
However, since our Service is not available in GDPR-protected regions, these rights do not currently apply to our user base.
9. Cookies and Tracking
We use cookies and similar technologies for:
- Essential Cookies: Required for authentication and basic site functionality
- Analytics Cookies: Analytics tools to understand usage patterns
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. Note that disabling essential cookies may affect site functionality.
We may add marketing or advertising cookies in the future. If we do, we will update this policy and provide appropriate notice and consent mechanisms.
10. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to remove that information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Providing in-app notification of changes
Changes become effective immediately upon posting. Your continued use of the Service after any changes constitutes acceptance of the new Privacy Policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
TravWiz AI Inc.
Email: support@travwiz.ai
Address: 8 The Green, Suite B, Dover, DE 19901
For data deletion requests, please see our Data Deletion Instructions.